Due to COVID, and all items are custom printed, all sales are FINAL unless product is received physically defective., or if logo printing is physically defective.
All items are inspected before shipping as they are all custom printed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a damaged goods return, you can contact us at sales@COVIDSapien.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Exceptions / non-returnable items
All sales are FINAL.
Exchanges
All sales are FINAL.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.